Return Policy

Return Policy

At Elvora Shop, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a simple and hassle-free return process. Please read our return policy below:

1. Return Eligibility:

• Items can be returned within 14 days from the date of delivery.
• The product must be unused, in the original condition, and with all tags and packaging intact.
• Certain items may not be eligible for return due to hygiene reasons (e.g., undergarments, opened beauty products, etc.).

2. Return Process:

• To initiate a return, please contact us via email at elvorashop@gmail.com or call us at 923344357125.
• Provide your order number, reason for return, and the item(s) you wish to return.
• Our team will guide you through the return process.

3. Return Shipping:

• Customers are responsible for the cost of return shipping unless the product is damaged, defective, or the wrong item was shipped.
• We recommend using a trackable shipping service for returns to ensure the item arrives safely.

4. Refund Process:

• Once we receive the returned item and confirm it meets the return conditions, we will process your refund to the original payment method.
• Please note that refunds may take 5-7 business days to reflect in your account.

5. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately at elvorashop@gmail.com or call us at 923344357125.
• We will arrange for a replacement or a full refund.

6. Return Address: Main Multan Road Lahore
Near Wahdat Road Station
Lahore, Pakistan

If you have any questions or need assistance with a return, feel free to reach out to us. We’re happy to help!